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Patient Feedback

The calling to speak to a doctor is extremely efficient.  There is nothing I would change.”  (May 2019)

"I think the care and treatment at Mere Surgery is exemplary: empathic, tailored, wise and kind.  We are exceedingly lucky to have such great people here" (May 2019)

Having the physio available in the surgery is wonderful

The staff are friendly and helpful.  I can think of no improvements at present.  Thank you all for your care, consideration and treating me as an intelligent human being” (May 2019)

I strongly feel that the care my family and I receive from the Mere Practice is excellent and that everyone in the practice has that “can doattitude that makes it work so well

I feel totally at ease with the care, advice and help provided by the practice

PALS

Comments or complaints about any other NHS service including Hospitals or the Primary Care Trust can be made through PALS (Patient Advice and Liaison Service).

PALSThis is a new NHS service for patients and carers, family and friends offering help and advice. The patient Advice and Liaison Service focuses on improving the service to NHS patients.

PALS aims are to:-

  1. Advise and support patients, and their families and carers
  2. Provide information on NHS services
  3. Listen to concerns, suggestions and queries
  4. Help sort out problems quickly on your behalf

When should you contact PALS?

If you have any questions, concerns, suggestions or compliments about any NHS service you receive, speak to a member of staff as soon as possible.

  • If you then feel they cannot or have not helped you completely, then contact PALS Telephone: 0800 389 7671 – 24 hr freephone (answerphone)
  • email – pals@wiltshire-pct.nhs.uk
  • Fill in a form available in the surgery

 

 

 



 
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