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Patient Feedback

Very Caring, efficient and happy practice. All the partners pleasant.”

Having the physio available in the surgery is wonderful

Generally I thing the Mere surgery is well run and is an asset for the village

A Doctor is available to talk to everyday (Mon-Fri), our prescriptions service is second to none. Very well organised practice – everyone very helpful

I strongly feel that the care my family and I receive from the Mere Practice is excellent and that everyone in the practice has that “can doattitude that makes it work so well

The ancillary staff (nurses and reception staff) whose demure remains welcoming, cool, calm and collected even when at their busiest

I feel totally at ease with the care, advice and help provided by the practice

calendarAppointments

Doctors appointments

At Mere Surgery we hope to accommodate both people wishing for an appointment at short notice and those wishing to plan ahead. We therefore run two different appointment systems:

Pre-booked appointments

We encourage people to plan and book routine appointments ahead so maintaining continuity of care between doctor and patient. This can be done up to 3 months in advance.

Duty doctor appointments

We appreciate that at times you will need to be seen that day, often in the case of emergency or frequently because your busy diaries allow a visit only at certain times. If you wish for a same day appointment, unfortunately we cannot often offer your specified doctor but the duty the doctor for that day.

If you phone reception between 8.30 and 9.30 for a morning appointment and 1.30 and 2.30pm for an afternoon appointment then the duty doctor will return your call and if necessary will arrange a time to be seen.

We operate a return call system as many questions and problems are satisfied by telephone advice saving you time.

Please bear in mind that both Dr McBride and Dr Andrews work part time and are only available on two days a week.

Practice Nurse appointments

A Practice Nurse or Health Care Assistant will be available each day and have pre-bookable appointments only. Unfortunately nurse appointments are not available to book online as some nurse procedures take more than the normal 10 minute appointment time. It is therefore extremely useful if you inform the receptionist of the reason for your appointment so that they can book out the correct amount of time for you.

Phlebotomist

We have a phlebotomist available each morning Monday to Friday. Blood tests have to be completed before 12 noon as a courier comes to the surgery each day at this time to take the samples to the laboratory.

Please make it your responsibility to ensure you know the results of any investigations that you have had. (see Results Page)

SMS Text Messaging

Please note that if you have provided a mobile number you will automatically be sent reminders for GP appointments unless you inform us that you do not wish to have this service.  

 
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