This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Patient Feedback

Very Caring, efficient and happy practice. All the partners pleasant.”

Having the physio available in the surgery is wonderful

Generally I thing the Mere surgery is well run and is an asset for the village

A Doctor is available to talk to everyday (Mon-Fri), our prescriptions service is second to none. Very well organised practice – everyone very helpful

I strongly feel that the care my family and I receive from the Mere Practice is excellent and that everyone in the practice has that “can doattitude that makes it work so well

The ancillary staff (nurses and reception staff) whose demure remains welcoming, cool, calm and collected even when at their busiest

I feel totally at ease with the care, advice and help provided by the practice

Comments & Complaints

pad_and_penOur aim is to provide the highest level of care for all our patients.

We will always be willing to hear if there is any way that you think that we can improve the service we provide.

If you have any complaints or concerns about the service that you have received from the doctors or staff working for this practice, please let us know by contacting the Michele Mason, Practice Manager on 01747 860001.  Please see our complaints procedure leaflet link below

Complaints procedure leaflet

Comments or complaints about the service of care in any hospital should be made to their own PALS Department or PALS - Tel: 01380 733774

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website