Comments & Complaints
Our aim is to provide the highest level of care for all our patients.
We will always be willing to hear if there is any way that you think that we can improve the service we provide.
If you have any complaints or concerns about the service that you have received from the doctors or staff working for this practice, please let us know by contacting the Michele Mason, Practice Manager on 01747 860001. Please see our complaints procedure leaflet link below
Complaints procedure leaflet
Comments or complaints about the service of care in any hospital should be made to their own PALS Department or PALS - Tel: 01380 733774
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.