Reception and enquiries

Reception and enquiries

How can we help you?

Can’t find what you’re looking for?

Treatment Room

Treatment Room

Let’s see what we can do…

Get immediate help with minor illnesses and injuries:

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

Westminster Memorial Hospital
Abbey Walk
Shaftesbury
Dorset
SP7 8BD
Tel: 01747 851 535
Wincanton Health Centre
Dykes Way
Wincanton
Somerset
BA9 9FQ
Tel: 01963 435 700

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

Doctorlink includes:

Call or get help online now – NHS 111.

NHS 111

Check your symptoms, visit NHS 111 online.
Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles.
Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.

Visit a Pharmacist

  • No appointment necessary
  • Many pharmacists have a confidential area
  • Open till late and at weekends
See a Nurse for conditions such as vaccinations, wound and dressing management, chronic disease follow ups, NHS health checks and travel advice.

Contact a Nurse

Book an appointment on the phone01747 860 001
Get medical advice and treatment from a Doctor.

Contact a Doctor

Book an appointment on the phone01747 860 001

Travel Room

Travel Room

How can we help you?

Vaccinations, medication and travel advice

Travel Assessment

We offer a full travel advice and immunisation service. If you are travelling abroad please complete and submit the travel form in plenty of time (we recommend at least 6 weeks) before your journey. Before you contact the surgery please check www.travelhealthpro.org.uk.

Do you need vaccinations?

Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.

Also visit

Wellbeing Centre

Wellbeing Centre

Let’s see what we can do…

Abuse

Splitz Support

Splitz is an independent charity and leading provider of domestic abuse support services in southwest England.

Telephone: 01225 775 276

Facebook: @splitzdv

Twitter: @SplitzDV

Website: www.splitz.org

Victim Support

As an independent charity, Victim Support work towards a world where people affected by crime or traumatic events get the support they need and the respect they deserve. They help people feel safer and find the strength to move beyond crime.

Surrey Supportline: 0808 168 9274
Lines are open 09:00 – 19:00, Monday – Friday

For out of hours support call our support line on – 0808 168 9111

Website: www.victimsupport.org.uk

Solace

Solace Sexual Assault Referral Centres (SARCs) provide local communities with a safe, discreet and caring environment to support victims of rape and sexual assault.

Website: www.solacesarc.org.uk

Bereavement

Cruse Bereavement Care

Support, advice and information for children, young people and adults when someone dies. The charity also works to enhance society’s care of bereaved people.

Telephone: 01761 417 250

Facebook: www.facebook.com/crusebereavementcare

Twitter: @CruseCare

Website: www.crusebath.org

Hope Again

Hope Again is the youth website of Cruse Bereavement Care. It is a safe place where you can learn from other young people, how to cope with grief, and feel less alone.

Telephone: 0808 808 1677

Website: www.hopeagain.org.uk

Email: hopeagain@cruse.org.uk

Child Bereavement Winston's Wish

Winston’s Wish supports bereaved children, their families, and the professionals who support them.

Telephone: 080 880 2021

Facebook: @winstonswishcharity

Twitter: @winstonwish 

Website: www.winstonswish.org

Email: ask@winstonwish.org

Carers

Carer Support Wiltshire

Carer Support Wiltshire is a local charity that supports all carers in Wiltshire. Their aim is to create carer friendly communities where carers are recognised, valued and supported.

Telephone: 0800 1814 118

Facebook: @carerswiltshire

Twitter: @carerswiltshire

Website: www.carersupportwiltshire.co.uk

Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999

Website: www.carersuk.org

Email: info@carersuk.org

Support and benefits for Carers

Support from local councils, respite care and help for young carers.

Website: www.nhs.uk

Cancer

Cancer Research UK

Free information service provided by Cancer Research UK about cancer and cancer care for people with cancer and their families.

Telephone: 0300 123 1022 (general enquires)

Telephone: 0808 800 4040 (Cancer related enquires)

Facebook: @cancerresearchUK

Twitter: @CR_UK

Website: www.cancerresearchuk.org

Live Better With Cancer

Making day to day life a little bit better for people living with cancer.

Telephone: 0800 118 2705 open Mon – Fri – 08:00 – 17:00

Facebook: @livebetterwith

Twitter:@LBWCancer

Website: www.livebetterwith.com

Email: theteam@livebetterwith.com

Macmillan Cancer Support

At Macmillan they know how a cancer diagnosis can affect everything. So they help you find your best way through. From advice about money and work, to someone who’ll listen if you just want to talk, they’ll be there when you need them the most.

Telephone: 0808 808 0000 – Monday-Friday, 09:00 – 20:00

Facebook: @macmillancancer

Twitter: @macmillancancer

Website: www.macmillan.org.uk

Child Health

Childline

ChildLine is a service provided by NSPCC ans is a free 24 hour service for
children and young people up to and including 18 in the UK.

ChildLine deals with any issue which causes distress or concern.

Telephone (24-hours freephone): 0800 1111

Website: www.childline.org.uk

Wiltshire Council

For more information about Child Health and Wellbeing please visit the below website.

Website: www.wiltshire.gov.uk

Spurgeons (Young Carers)

Young Carers are children and young people aged between five and 25 who help care for family members who may be ill, have a physical or mental disability, or drug or alcohol problem.

The children’s charity Spurgeons is an online-based community for young carers to chat and discuss with others, or to speak with a qualified youth worker.

Website: www.spurgeons.org

The Mix

The Mix is the UK’s free, confidential helpline service for young people under 25 who need help, but don’t know where to turn.

Telephone: 0808 808 4994 

Website: www.themix.org.uk

Healthier Together

Healthier Together relies upon patients and healthcare staff working together to improve how local healthcare is delivered.

Website: www.what0-18.nhs.uk

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.

Website: www.nhs.uk

Contact for families with disabled children

Contact support families with the best possible guidance and information. For every shape and size of family, whatever they need and whatever their child’s disability, we’re here.

Telephone: 0808 808 3555

Facebook: @contactfamilies

Twitter: @contactfamilies

Website: www.contact.org.uk

Email: info@contact.org.uk

Young Carers

A young carer is someone under 18 who helps look after someone in their family, or a friend, who is ill, disabled or misuses drugs or alcohol. Young adult carers are those aged 16–25 who care.

Carers Trust helps young carers to cope with their caring role.

General enquiries: 01380 871 690

Telephone (for carers): 0800 181 4118

Social Care Emergency Duty (Out of Hours): 0845 607 0888

Website: carersupportwiltshire.co.uk

Email: admin@carersupportwiltshire.co.uk

Vaccination planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Website: www.nhs.uk

Community Groups

Wiltshire Scouts

From Beavers, aged six to eight, to Scout Network, for 18 to 25-year-olds, Scouting has a wide appeal.

Facebook: @Wiltshire-Scout-News

Twitter: @ukscouting

Website: wiltshirescouts.org.uk80

Get Wiltshire Walking

Get Wiltshire Walking is a Public Health funded project which aims to ensure every community has access to a free weekly led walk. Walking is the lowest risk of all physical activities yet produces massive benefits to physical fitness and mental wellbeing.

Telephone: 07917 599964 or 07342 066608

Website: www.walkingforhealth.org.uk

Email: rosie.golding@wiltshire.gov.uk or louise.gale@wiltshire.gov.uk

Community First

Community First is an award winning charity that has supported people and places across Wiltshire and Swindon for over 50 years.

Telephone: 0138 0722 475

Facebook: @communityfirstwiltshire

Twitter: @CommFirstWilts

Website: www.communityfirst.org.uk

Email: enquiries@communityfirst.org.uk

Multiple Sclerosis (MS) Society

The Society provides reliable up to date information and will inform people affected by MS, their families and carers about what practical, emotional and financial support is available.

Telephone: 07521 166590

Website: www.mssociety.org.uk

Depression, Anxiety & Stress

Wiltshire IAPT Service

Wiltshire IAPT Service offer a wide range of support. from psycho-educational courses to one-to-one intervention, as everyone’s needs and preferences are different.

Opening times: Monday to Friday – 09:00  to 17:00 

Telephone: 01380 731 335

Website: www.iapt-wilts.awp.nhs.uk

Email:  awp.wilts-iapt@nhs.net

Wiltshire Mind

Wiltshire Mind is a voluntary organisation affiliated to Mind, working towards a better life for people diagnosed (or not), labelled and treated as mentally ill.

There are support groups across the country at six centre locations: Melksham, Chippenham, Devizes, Malmesbury, Salisbury and Trowbridge.  Weekly sessions provide a safe, friendly place where anyone with mental health issues can find support and friendship.

Telephone: 01225 706532

Facebook: @MINDWiltshire

Twitter: @Wiltshire_Mind

Website: www.wiltshiremind.org.uk

Email: office@wiltshiremind.co.uk

Samaritans

Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123

Website: www.samaritans.org

Email: jo@samaritans.org

Rethink

Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927

Website: www.rethink.org

Email: info@rethink.org

Mind

Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 0300 123 3393

Website: www.mind.org.uk

More services for young people
Diabetes

Diabetes UK South West

Diabetes UK campaign at a local and regional level to increase the profile of diabetes issues.

Telephone: 0345 123 2399

Website: www.diabetes.org.uk

Diabetes Wellbeing

Living with diabetes can be stressful but there are plenty of little ways to make it easier while enjoying life.

Throughout this site you’ll find ideas, help and local resources to uplift your well-being so you feel your very best.

Website: www.diabeteswellbeing.org

BDA

British Dietetic Association (BDA) is the only body in the UK representing the whole of the dietetic workforce.

Telephone: 0121 200 8080

Facebook: @BritishDieteticAssociation

Twitter: @BDA_Dietitians

Website: www.bda.uk.com

Better Living

Find practical help with managing Type 2 diabetes through this informative toolkit.

Telephone: 0162 853 7900

Website: www.better-living.co.uk

Email: DSO-UK@takeda.com

Disabilities

Wiltshire Sight

Wiltshire Sight is an independent charity supporting people living with sight loss, as well as their families and carers.

Telephone: 01380 723 682
(Monday to Friday, 10:00 – 15:00)

Website: www.wiltshiresight.org

Email: info@visionwestofengland.org.uk

DeafblindUK

Deafblind UK supports people with combined sight and hearing loss to live the lives they want. Losing your sight and hearing can be frightening. The charity’s team of experts is here every step of the way to show you life beyond sight and hearing loss.

Telephone: 0173 3358 356

Facebook: @DBUKCharity

Twitter: @DeafblindUK

Website: www.deafblind.org.uk

Sense

Sense is the leading national charity that supports and campaigns for children and adults who are deafblind. They provide expert advice and information as well as specialist services to deafblind people, their families, carers and the professionals who work with them. They also support people who have sensory impairments with additional disabilities

Telephone: 0300 330 9256
09:00 to 17:00, Monday to Friday

Facebook: @sensecharity

Twitter: @sensecharity

Website: www.sense.org.uk

Guide Dogs

Guide Dogs wants a world in which all blind and partially-sighted people enjoy the same rights, opportunities and responsibilities as everyone else. Their mission is to provide guide dogs and other mobility services that increase the independence and dignity of blind and partially-sighted people.

Telephone: 0800 953 0113

Facebook: @guidedogsUK

Twitter:@guidedogs

Website: www.guidedogs.org.uk

Drugs and Alcohol

Swindon and Wiltshire Active Recovery Service

Swindon & Wiltshire Active Recovery Service (IMPACT) is a free, confidential service for anyone concerned about their own or someone else’s substance use. IMPACT provides evening sessions for those who cannot attend during the working day and can offer online tools to make accessing support as easy as possible.

Telephone: 0345 603 6993

Website: wellbeing.turning-point.co.uk

Email: IMPACTreferrals@turning-point.co.uk

Drinkline

If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 9177 650

Website: www.alcoholics-anonymous.org.uk

Email: help@aamail.org

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111

Website: www.talktofrank.com

Email: frank@talktofrank.com

More tools and apps
Elderly Care

Age UK Wiltshire

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life.

Telephone: 01380 727 767

Facebook: @ageukwiltshire

Twitter: @ageukwiltshire

Website: www.ageuk.org.uk/wiltshire

Email: admin@ageukwiltshire.org.uk

Older Drivers

Experienced drivers are, in general, safer than those with less experience but as we age, our health and fitness, often including our eyesight, physical condition and reaction times, begins to decline.

Recognise whether and how your driving is changing and decide what you can do to cope with these changes and find help, such as medical advice, driving assessments and training and vehicle adaptations

Visit: www.olderdrivers.org.uk

Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4 70 80 90

Website: www.thesilverline.org.uk

Dementia

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678

Website: www.dementiauk.org

Email: helpline@dementiauk.org

Maternity

Salisbury Hospital

A team of caring midwives and experienced specialist doctors (obstetricians) supported by the team from the Neonatal Unit and other healthcare professionals from across the hospital provide you with comprehensive high quality care.

Website: www.salisbury.nhs.uk

BabyCentre

BabyCentre® reaches more than 45 million mums globally each month in nine different languages, including eight in 10 new and expecting mums online in the UK.

Website: www.babycentre.co.uk

Download from: play.google.com

Download from: itunes.apple.com

Maternity Provision and Birth Centres

If you have just found out that you are pregnant it is important that you contact your Midwife at your local GP surgery or your GP as soon as possible.

Royal United Hospitals Bath provides maternity care in much of Wiltshire.

Birth place options include home births, hospital deliveries and birth centres.

Mums-to-be can have their baby at a Birth Centre if considered to have a low risk of complications during labour and are otherwise fit and healthy.

Chippenham Birth Centre is at:

Chippenham Community Hospital,
Rowden Hill,
Chippenham,
SN15 2AJ
Telephone: 01249 456 434

Trowbridge Birth Centre is at:

Trowbridge Community Hospital
Adcroft Street,
Trowbridge,
BA14 8PH
Telephone: 01225 765 840

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from: play.google.com

Download from: itunes.apple.com

Sexual Health

Wise

Wiltshire Sexual Health Service (WiSe) is a free NHS service providing STI testing and treatment, contraception and HIV services.

Facebook: @wiltshireSH

Twitter: @SalisburySH

Telephone: 01722 425120

Website: wiltshiresexualhealth.co.uk

Brook

Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

Website: www.brook.org.uk

Family Planning Association

A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 020 7608 5240

Website: www.fpa.org.uk

Sexual Health Helpline

The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9am-8pm.

Telephone: 0300 123 7123

Stop Smoking

SmokeFree Wiltshire

Smokefree Wiltshire offers tailored stop smoking support for any
smoker living in Wiltshire wanting to quit.

Telephone: 0300 003 4566

Website: www.wiltshire.gov.uk/public-health-stop-smoking

Email: wiltsstopsmoking@nhs.net

Quit with help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.

Website: www.quitwithhelp.ie

Weight Management

Healthy weight 4 life

Healthy Weight 4 Life e-toolkit. Here you will find information on healthy weight for all ages along with useful resources and signposting to local services and recommended websites for further reading.

Each life stage includes information on why being a healthy weight is important, top tips for a healthy weight, and further support available locally to achieve a healthy weight.

Website: www.wiltshire.gov.uk

Am I a Healthy Weight?

Calculate your BMI using this NHS Tool

Website: www.nhs.uk

One You Couch to 5K - Mobile App

The Couch to 5K app has been designed to get you off the couch and running in just 9 weeks. Grab your trainers, download the app and follow the step-by-step instructions.

Download from: play.google.com

Download from: itunes.apple.com

One You Easy Meals - Mobile App

The free Easy Meals app is a great way to eat foods that are healthier for you. You’ll find delicious, easy meal ideas to help get you going if you’re ever short of inspiration.

Download from: play.google.com

Download from: itunes.apple.com

WW International

Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.

Website: www.weightwatchers.com

Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.

Website: www.slimmingworld.co.uk

Health Review and Assessment Clinic

Health Review and Assessment Clinic

Here we can help you monitor your condition

Health Reviews

Prescriptions and medicines centre

Prescriptions and medicines centre

How can we help you?

Local Pharmacies

Administration office

Administration office

How can we help you?

Can’t find what you’re looking for?