Mere Surgery Update – 16 July 2020

As you are aware Coronavirus has impacted on how we provide services to our patients over recent months so we thought it would be helpful to keep you updated with some of the changes we have implemented to help keep patients and staff safe and to reduce the spread of coronavirus.

Primary care is still open and our priority remains for us to look after our patients’ health and we would encourage people to contact the surgery for any health concerns that cannot be dealt with by the individual, their family or friends or the local pharmacy.

If you think you need to see a doctor please call the practice to arrange for the doctor to return your call.   If after your conversation with the doctor, they feel you need to be seen face-to-face then you will be given an appointment to come to the practice.

We would ask you please only visit the surgery in person if you have an appointment or collecting a prescription, wherever possible, all other enquiries should be made by telephone, email or through our website.   Contact details can be found below.

Pre-booked appointments

There will be no access to the reception area unless you have a pre-booked appointment. If you arrive early for your booked appointment, please wait outside the surgery until your appointment time. Face to face appointments are only available once you have spoken to a doctor or nurse via a telephone call or video consultation.
Please attend your appointments on your own where possible.

We are not currently using the touch screen to confirm you have arrived, so please check in at Reception.

Booking on-line appointments

 You are able to book Video / phone consultations only at present. As the situation improves, our aim is to release more appointments online when it is appropriate to do so.

Face coverings, masks and gloves

Please do not be alarmed our staff are wearing face coverings, this is to protect our patients and staff. We would ask if you have to attend the surgery at any time, you wear a face covering.

Hand sanitiser is available in the foyer, it is vitally important that you use this on entering and leaving the surgery, EVEN if you are wearing gloves we would request you still use the hand sanitiser available.

Social distancing

Social distancing measures are in place throughout the surgery so please ensure you maintain 2 metres apart. We have restricted the number of people permitted in the foyer at any one time, so it may be necessary for you to wait outside the surgery until such time that someone leaves to allow you to enter.

Dispensary

To avoid unnecessary trips to the dispensary, we will shortly be introducing a text message to inform you when your prescription is available for collection.    Please make sure we have your correct mobile number.

Sample pots

 If you have been asked to collect a sample pot these are available in the foyer for patients to collect. A return box is also available in the foyer for you to place your sample in and this will be collected by a member of the clinical team to process.

How to contact the surgery

 Please contact the surgery by telephone or email via our website in the first instance

Website: www.meresurgery.co.uk

Email: meresurgery@nhs.net

If you feel that your enquiry cannot be dealt with over the phone or via the website please phone reception first to be given instructions on how best we can assist you. If we need to make changes at short notice, please visit our website for the latest information.

Thank you for your understanding during this time

If you have coronavirus symptoms DO NOT come into the practice– self isolate and seek help via your practice or NHS 111 111.nhs.uk.