Mere Surgery Update

As you are aware Coronavirus has impacted on how we provide services to our patients over recent months, so we thought it would be helpful to keep you updated with some of the changes we have implemented to keep patients and staff safe.

The priority still remains for us to look after our patients’ health and would encourage anyone who has concerns about their health to contact the surgery.

Pre-booked appointments

There will be no access to the reception area unless you have a pre-booked appointment. If you arrive early for your booked appointment, please wait outside the surgery until your appointment time. Face to face appointments are only available once you have spoken to a doctor or nurse via a telephone call or video consultation.
Please attend your appointments on your own where possible.

We are not currently using the touch screen to confirm you have arrived, so please check in at Reception.

Booking on-line appointments

You are able to book Video / phone consultations only at present. As the situation improves, our aim is to release more appointments online when it is appropriate to do so.

Face coverings, masks and gloves

Please do not be alarmed our staff are wearing face coverings, this is to protect our patients and staff. We would ask if you have to attend the surgery at any time, you wear a face covering.

Hand sanitiser is available in the foyer, it is vitally important that you use this on entering and leaving the surgery, EVEN if you are wearing gloves we would request you still use the hand sanitiser available.

Social distancing

Social distancing measures are in place throughout the surgery so please ensure you maintain 2 metres apart. We have restricted the number of people permitted in the foyer at any one time, so it may be necessary for you to wait outside the surgery until such time that someone leaves to allow you to enter.

Sample pots

If you have been asked to collect a sample pot these are available in the foyer for patients to collect. A return box is also available in the foyer for you to place your sample in and this will be collected by a member of the clinical team to process.

How to contact the surgery

Please contact the surgery by telephone or email via our website in the first instance

Website: www.meresurgery.co.uk

Email: meresurgery@nhs.net

If you feel that your enquiry cannot be dealt with over the phone or via the website please phone reception first to be given instructions on how best we can assist you. If we need to make changes at short notice, please visit our website for the latest information.

Thank you for your understanding during this time