Get Routine Advice Online
In the Online Consultation section of the Airmid App you will find a list of questionnaires about new, non-urgent health problems.
Once submitted, your questionnaire will be reviewed by the most appropriate person at the surgery. They will then get in touch with you by phone, email or SMS.
Routine Appointments
You can book a routine appointment up to 2 weeks in advance:
- Use the Airmid patient app or SystmOnline
- Use your NHS account on the NHS App or NHS website
- Phone us on 01747 860 001
- Visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable health professional to help you.
Appointments by phone, video call or by text or email can be more flexible; choosing one of these often means you get help more quickly.
Urgent or Duty Doctor Appointments
We appreciate that at times you will need to be seen on the day. In this case we can offer you an appointment with the duty the doctor.
If you phone reception
- Between 08:30am and 09:30am for a morning appointment
- Between 1:30pm and 2:30pm for an afternoon appointment
The duty doctor will return your call and if necessary will arrange a time for you to be seen.
We operate a return call system as many questions and problems are satisfied by telephone advice saving you time.
Cancelling or Changing an Appointment
To cancel or change your appointment:
- Reply CANCEL to your appointment reminder text message
- Use the Airmid patient app or SystmOnline
- Use your NHS account on the NHS App or NHS website
- Phone us on 01747 860 001 during opening times
Home Visits
House visits are only available for patients who are housebound because of illness or disability.
If possible please try to telephone reception before 10:00am if you require a home visit.
A doctor or nurse may phone you before visiting.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients in the surgery.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs
If you need help when we are closed
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need medical help when we are closed, use NHS 111 Online or call 111.
NHS 111 Online is for people aged 5 and over. Call 111 if you need help for a child under 5.
As qualified Healthcare professionals, Pharmacists can offer advice on a range of minor illnesses and medications that do not require a prescription. Many pharmacies are open late and at weekends and you do not need an appointment. Find your nearest Pharmacy here.